Privacy Policy
Effective Date: October 3, 2025
At Vianny Guerrero Mortgages, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how and why we collect, use, store, and share (“process”) your information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect personal information necessary to provide mortgage services, including:
● Name, email address, phone number, and home address
● Employment details and income information
● Assets, debts, and financial documentation
● Credit bureau information (with your consent)
● Mortgage details, purchase contracts, and rental information
2. How We Collect Information
We collect personal information in the following ways:
● Directly from you (via phone, email, SMS, online forms, or meetings)
● Through secure mortgage application platforms and credit bureau services
● Via our CRM system to help manage communication, follow-ups, and newsletters (opt-
out available)
● Through website analytics and cookies, where applicable
3. How We Use Your Information
Your information may be used for:
● Processing mortgage pre-qualifications and applications
● Communicating with you about your mortgage or inquiry (by phone, email, or SMS)
● Sharing with lenders and credit bureaus (with your consent)
● Providing client support and maintaining our relationship
● Sending newsletters, updates, promotions, or SMS reminders (you may unsubscribe or
reply STOP at any time)
We do not sell your personal information.
4. Data Retention
We retain personal information only as long as needed to fulfill the purposes outlined here or as required by law. You may request deletion of your personal information at any time by contacting us at [email protected].
5. Data Security
We use reasonable physical, electronic, and administrative safeguards to protect your information, including:
● Secure platforms for mortgage applications and document storage
● Access controls and authentication measures
● Regular reviews of our security practices
6. Your Rights
Under Canadian privacy law, you have the right to:
● Access the personal information we hold about you
● Request corrections or updates
● Withdraw consent or request deletion of your data
To exercise your rights, contact us at [email protected]. We will respond within a reasonable timeframe.
7. Safeguards Against Collecting Children’s Data
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly.
8. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. The updated version will be posted on our website, effective on the new date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Vianny Guerrero Mortgages
Mortgage Agent L2, FSRA Lic# M24001318
Burlington, Ontario
(289) 812-5782
© 2025 Vianny Guerrero Mortgages - All Rights Reserved.
Vianny Guerrero, Mortgage Agent Level 2 M24001318
Tango Financial 13691